The words you choose and how you structure your content will determine how well your users understand your message. Good planning, a logical structure, and clear, appropriate and accurate language are central to communicating complex information.

  • Navigation

    Learn how to structure your content logically through clear headings and navigation features.

  • Clear writing

    Choose the right words and structure your information to help your users understand your content.

  • Inclusive and respectful language

    Use inclusive language to give all members of the community a place in your writing, and avoid alienating your users.

  • Presenting information accurately

    Learn how to avoid bias and errors when writing about evidence, risk, data and statistics.

  • Readability

    Learn how to write with words and structures that are familiar to your users, to boost engagement and understanding.

  • Types of publications and content

    Understand the basic rules for creating different types of content, such as webpages and reports.